Refund policy

At PURE STORAGE CO., we believe that everyday organization should feel simple, practical, and inspiring. Whether you are planning the weeks ahead with a wall calendar, adding color and clarity to your notes with markers, or creating a dedicated space for reminders and ideas on a corkboard, we want every purchase to arrive in a condition that makes you happy to use it.

This Return and Refund Policy explains how to request a return, what conditions apply, and how refunds are handled. It applies to purchases made through https://www.purestorageco.shop/ and is administered by UE MANUFACTURING LLC.

1. Our Voluntary Return Window

We offer a voluntary return period of 30 calendar days from the date your order is delivered for eligible items that you no longer wish to keep.

To qualify for a standard change-of-mind return:

  • Contact our customer care team within 30 calendar days after delivery.

  • Provide your order number and identify the product you wish to return.

  • Wait for return instructions before sending anything back.

  • Keep the product, accessories, and packaging in a condition suitable for inspection.

  • Return the item to the return address provided by our customer care team.

The 30-day period is a store-offered return arrangement. It does not replace, reduce, or waive any consumer rights or remedies that may apply under Texas or federal law.

2. Product Condition Requirements

Because our products are designed for writing, planning, and everyday workspace organization, their condition matters when they are returned.

Wall Calendars

Eligible calendars should be unused and in their original condition. Please avoid writing, marking dates, removing pages, folding or tearing sections, or attaching stickers or other materials. Calendars with substantial writing, missing pages, water damage, creases, or other signs of use may not qualify for a standard change-of-mind return.

Markers

Markers should be unused, unopened where originally sealed, and accompanied by their original caps, packaging, and included accessories. Markers that have been used, dried out through customer handling, damaged by improper storage, or returned without essential components may not qualify for a voluntary change-of-mind return.

If a marker arrives dried out, damaged, leaking, or otherwise defective, please contact us. Such concerns will be reviewed separately from ordinary change-of-mind returns.

Corkboards

Corkboards should be returned unused and in their original condition, with included mounting accessories or other supplied components. Boards showing pinholes, heavy surface marks, broken corners, cracks, moisture damage, adhesive residue, or damage caused after delivery may not qualify for a standard change-of-mind return.

These condition requirements apply only to voluntary returns. They do not prevent you from requesting an appropriate remedy if an item arrives defective, damaged, incorrect, or materially different from its description.

3. Items That Arrive Damaged, Defective, or Incorrect

We want the products you receive to match the order you placed. If your wall calendar arrives torn, your markers arrive leaking or unusable, or your corkboard arrives cracked or damaged, please contact us as soon as reasonably possible.

Please include:

  • Your order number.

  • The name of the affected item.

  • A short explanation of the issue.

  • Clear photographs of the product and its packaging, where available.

Photographs help us understand what happened and determine the most practical next step. Depending on the circumstances and applicable law, we may arrange a replacement, refund, return, or another appropriate resolution.

Please do not discard a damaged product or its packaging until we have had a reasonable opportunity to review the matter, unless keeping it would create a safety concern.

Nothing in this policy limits rights or remedies available under applicable consumer protection laws, including the Texas Deceptive Trade Practices–Consumer Protection Act where applicable.

4. How to Start a Return

To request a return, email:

[email protected]

Use the subject line Return Request – [Order Number] and provide your name, order number, the item you wish to return, and the reason for your request.

Our customer care team will review the information and provide instructions if the return is approved. Please do not send merchandise to us before receiving return authorization or instructions. Unannounced parcels may be delayed or difficult to identify.

5. Return Shipping Costs

For ordinary change-of-mind returns, the customer is generally responsible for return shipping costs unless we state otherwise in writing.

If an item is defective, damaged on arrival, incorrectly supplied, or otherwise eligible for a remedy under applicable law, we will review the circumstances and explain the appropriate return or resolution arrangements. We will not use this voluntary return policy to shift costs where applicable law requires a different result.

Original shipping charges, if any, will be reviewed according to the reason for the return and applicable legal requirements.

6. Refund Review and Processing

Once an approved return reaches us, we will inspect the item and confirm whether it meets the applicable return conditions.

As an operational service target:

  • We aim to review a return request within 1–3 business days after receiving the necessary information.

  • We generally aim to begin processing an approved refund within 7 business days after the returned merchandise has been received and reviewed.

  • Your bank, card issuer, or payment provider may require additional time to post the refund.

Refunds are generally issued to the original payment method where reasonably available. If that method cannot be used, we will contact you to discuss an appropriate alternative consistent with applicable law.

These service targets do not extend or replace any shorter refund deadline required by law. In particular, orders canceled because of a shipping delay may be subject to specific federal refund requirements.

7. Exchanges and Replacements

If you would prefer a replacement rather than a refund, tell us when contacting customer care. We will review product availability and the circumstances of the request.

Replacement availability may depend on inventory, product condition, and the nature of the issue. A replacement is not guaranteed where the item is no longer available, but we will explain the available options.

8. Order Cancellations

If you need to cancel an order, contact us as quickly as possible at [email protected].

We will make reasonable efforts to stop an order that has not entered fulfillment or shipment. Once an order has shipped, cancellation may no longer be possible, and the return process may apply instead.

Where federal law requires cancellation and a prompt refund because we cannot ship within the applicable period, we will follow those requirements.

9. Non-Returnable Situations

Subject to mandatory consumer rights, a voluntary change-of-mind return may be declined where an item:

  • Has been substantially used or altered.

  • Has been personalized or modified at the customer's request, where applicable.

  • Is missing essential parts or accessories.

  • Has been damaged after delivery through misuse, improper storage, or avoidable handling.

  • Is returned outside the stated voluntary return period without an applicable legal entitlement or approved exception.

This section does not exclude defective goods or other circumstances for which a refund, replacement, or other remedy is required by law.

10. Contact Information

For return, refund, replacement, or cancellation questions, please contact:

UE MANUFACTURING LLC
Attn: Chase Bank
55 WAUGH DR STE 1000
HOUSTON, TX 77007
United States

Email: [email protected]
Website: https://www.purestorageco.shop/

11. Policy Updates

We may revise this policy to reflect changes in our products, customer service procedures, or legal obligations. The latest version will be published on our website with its updated effective date.

A revised policy will not remove rights that already apply to an order under mandatory law.

Thank you for choosing PURE STORAGE CO. We appreciate the opportunity to help make your planning and organizing experience a little more enjoyable.