Shipping policy

At PURE STORAGE CO., we know that a useful calendar, a dependable set of markers, or a corkboard for keeping important reminders in sight can make everyday planning feel more manageable. We want the journey from checkout to delivery to be clear and straightforward.

This Shipping Policy explains our shipping charges, order processing practices, delivery expectations, and what to do if a parcel is delayed or arrives with a problem.

This policy applies to orders placed through https://www.purestorageco.shop/ and is operated by UE MANUFACTURING LLC.

1. Shipping Rates

We offer the following shipping arrangement:

  • Free shipping when the merchandise subtotal is $10.00 or more.

  • $5.99 shipping when the merchandise subtotal is less than $10.00.

Unless the checkout page expressly states otherwise, the merchandise subtotal is calculated after discounts and before applicable taxes and shipping charges.

The final shipping amount will be displayed during checkout before you submit payment. If a promotion or special offer provides different shipping terms, the terms shown for that offer or at checkout will control for the applicable order.

2. Order Processing

After an order is submitted, it may pass through several stages:

  1. Order receipt: We receive your order details and payment authorization.

  2. Order review: The order is checked for basic information and processing issues.

  3. Preparation: The selected merchandise is prepared for shipment.

  4. Carrier handoff: The parcel is transferred to the applicable delivery service.

  5. Delivery: The carrier transports the parcel to the shipping address provided at checkout.

Processing time is separate from carrier transit time. Any processing or delivery estimate displayed on a product page or at checkout should be reviewed before purchase.

We aim to process orders within the timeframe communicated at checkout or in the applicable order notice. Processing may take longer during holidays, promotional periods, inventory adjustments, or periods of unusually high order volume.

3. Shipping Destinations

Available shipping destinations are determined by the delivery options presented at checkout. We do not promise delivery to a particular country, territory, or address unless that destination is supported by the checkout process.

If your address cannot be served by the available delivery options, please contact us before placing an order.

4. Address Accuracy

Please review your shipping details carefully before submitting an order. A complete address should include the recipient's name, street address, apartment or suite number where applicable, city, state, postal code, and country.

If you discover an error, email [email protected] as soon as possible and include your order number.

We will make reasonable efforts to assist with an address correction before the parcel is dispatched. Once the order has been transferred to a carrier, address changes, rerouting, or delivery interception may be unavailable or subject to carrier restrictions.

We cannot guarantee successful delivery where an incorrect or incomplete address was supplied by the customer.

5. Tracking and Delivery Updates

Where tracking is available, tracking information may be provided through an order confirmation, shipment notification, or carrier communication.

Tracking records may not update immediately after a parcel is handed to a carrier. Some carriers require additional time to scan and register a shipment.

A tracking status such as “label created” may indicate that shipment information has been submitted but that the carrier has not yet recorded physical possession of the parcel.

For questions about an order that appears stalled, please contact us with your order number and any tracking information available.

6. Delivery Estimates and Unexpected Delays

Delivery estimates are provided to help customers plan, but carrier transit times may vary. Delays can result from:

  • Severe weather or natural events.

  • Carrier service interruptions.

  • Public holidays and seasonal volume.

  • Transportation or sorting-center disruptions.

  • Incorrect or incomplete delivery information.

  • Customs or border procedures, where applicable.

  • Other circumstances affecting the delivery network.

If we learn that an order cannot be shipped within the timeframe promised, or within the applicable period when no shipment time was stated, we will provide the delay notice, cancellation option, and refund required by applicable law.

For internet merchandise orders covered by the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule, sellers generally must have a reasonable basis for the promised shipment time. If the applicable shipment deadline cannot be met, customers must be offered the legally required choice concerning delay or cancellation and refund.

7. Packages Marked as Delivered

If tracking shows that a package has been delivered but you cannot locate it, we recommend checking:

  • Your front door, porch, mailbox, parcel locker, or other usual delivery location.

  • With household members, building staff, reception, or neighbors where appropriate.

  • Whether the carrier left the parcel in a nearby protected location.

  • The delivery details or photograph supplied by the carrier, if available.

If the parcel remains missing, contact us at [email protected]. Include your order number and tracking number. We will review the available information and explain the next steps.

A carrier's “delivered” scan is relevant information, but it does not automatically resolve every missing-package claim. We will review the circumstances and any applicable legal obligations.

8. Damaged Parcels and Missing Items

Calendars can be bent or torn, marker packaging can be crushed or opened, and corkboards can be vulnerable to impact during transit. If your parcel arrives visibly damaged or an item is missing, please contact us promptly.

To help us investigate, provide:

  • Your order number.

  • The affected product name.

  • A description of the issue.

  • Photographs of the outer packaging, shipping label, and affected item, if available.

  • Information about any missing accessories or components.

Please retain the packaging where reasonably possible until the issue has been reviewed. We will assess the situation and determine an appropriate solution in accordance with our Return and Refund Policy and applicable law.

9. Split Shipments and Multiple Items

If an order contains multiple products, availability or fulfillment arrangements may mean that items are dispatched separately where permitted and operationally necessary.

If separate tracking information is generated, each shipment may have its own tracking status and delivery estimate.

Where an order is only partially shipped or canceled, any required refund will be calculated in accordance with the applicable transaction details and legal requirements.

10. Shipping Charges and Cancellations

Shipping charges are shown at checkout before payment.

If an order is canceled before shipment, any refund will include amounts required by applicable law and the circumstances of the transaction. If we cannot ship merchandise and a federal rule requires a full refund, we will not substitute store credit or a voucher for the required monetary refund.

If a customer requests cancellation after shipment, the return procedure may apply instead.

11. Customer Responsibilities

Customers are responsible for:

  • Providing accurate delivery details.

  • Monitoring order communications where practical.

  • Making reasonable arrangements to receive the parcel.

  • Following carrier instructions for collection or redelivery.

  • Contacting us promptly when an order appears to have a delivery problem.

These responsibilities do not remove any rights or remedies available under applicable consumer protection law.

12. Contact Information

For shipping questions, tracking concerns, address corrections, or damaged-delivery reports, contact:

UE MANUFACTURING LLC
Attn: Chase Bank
55 WAUGH DR STE 1000
HOUSTON, TX 77007
United States

Email: [email protected]
Website: https://www.purestorageco.shop/

When contacting us, please include your order number so that we can identify the correct purchase.

13. Policy Changes

We may revise this Shipping Policy to reflect changes in shipping rates, fulfillment procedures, carrier services, or legal requirements. The current version will be available on our website with its effective date.

Any change will remain subject to mandatory legal requirements and will not eliminate rights that apply to an existing order.

Thank you for shopping with PURE STORAGE CO. We appreciate your patience and trust while your order makes its way to you.